Frequently Asked Questions
Everything you need to know about your Karen Wazen shopping experience.
Which shipping methods do you offer and what are the costs?
We offer worldwide express shipping via DHL and FedEx. Shipping costs are calculated at checkout based on your location. Free standard shipping is available on orders exceeding a specific threshold depending on your region.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition with all tags and protective packaging intact. Please note that sale items may be subject to different terms.
How do I know which frame size will fit me best?
Each product page includes detailed measurements of the lens width, bridge width, and temple length. You can also refer to our 'Size Guide' for tips on choosing the right frame shape for your face type.
Are your sunglasses providing UV protection?
Yes, all Karen Wazen eyewear is designed with high-quality lenses that provide 100% UVA and UVB protection to ensure your eyes are shielded from harmful rays.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.